Assistant Director of Housekeeping
Full Time, Exp - 6+ years
The Assistant Director of Housekeeping is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.
Responsibilities
* Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
* Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
* Motivate, coach, counsel, and discipline all Housekeeping personnel according to Hotel SOP's.
* Maintain a regularly scheduled cleaning program (i.e. floor care, general cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.
* Assist in maintaining and controlling all housekeeping equipment and supplies. Also monthly purchasing of supplies.
* Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.).
* Assist in conducting monthly guest supplies and cleaning supplies inventories.
* Ensure that large guestroom turns are managed efficiently.
* Ensure consistency with departmental opening and closing procedures.
* Prepare and conduct Housekeeping interviews as required and follow hiring procedures.
* Develop employee morale and ensure the training of Housekeeping personnel.
* Inspect rooms daily, and ensure that some rooms are inspected with Managers on a daily basis.
* Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival.
* Ensure that public areas, guest rooms, and back-of-house areas are cleaned to standards.
* Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis. Manage the in-house Laundry department.
* Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis.
* Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion.
* Conduct pre-shift meetings for room attendants and housemen.
* Balance and clear room status daily.
* Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
* Assist in preparing employee Schedules according to business forecast, payroll budget guidelines, and productivity requirements.
* Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
* Ensure sign off of all Service Standards by Position competencies for the Housekeeping staff.
* Manage and organize large turn days (including group check-ins or check-outs).
* Monitor out-of-order, out-of-service, discrepant and showrooms.
Hilton
Huntington-Melville, New York
